As a highly sensitive person with many introverted qualities, I know the difficulty in setting boundaries and asserting yourself in difficult situations. I have learned many lessons from the challenging times of my life. As a child, my late mother, would always tell me…”Speak up or be left behind”! I took her words to heart and realized  at a young age, I needed to confront, speak up, and take action for the things that were truly important to me. It’s difficult, but the sooner I did this, the better my life became.

• My daughter and I were concerned that something went wrong. We needed to know what was going on! I started to make random calls and found out that she was operated on 4 hours before!  Was it asking too much for someone in the hospital to notify us when my wife’s surgery was completed?

I found this unacceptable and let the staff know my frustration. In a raised, but controlled voice, I said that I understand that the hospital and staff are busy, but this showed total disregard for the patient and her family. I want the powers that be to know what happened! I spoke to a hospital representative and told her what had happened. She was sorry for this experience. The doctor called me and told me he was sorry for what happened.

I’m sure that this isn’t an isolated case. The problem is that the hospital staff is pressured to see so many patients per day. The patients get lost in this bureaucratic mess! I do have a problem with the administrators that run the hospitals. I understand their need to make money, but there needs to be a balance between maximizing profits, not overworking their staff, and providing better quality healthcare.

I want to emphasize that I have tremendous respect for the heathcare providers that are on the frontlines everyday to make our stay in the hospital as comfortable as possible. I also undertand that they are risking their health in order to do so.

The lack of communication in this hospital is not acceptable to me. When my wife’s condition gets better, we’re going to find new doctors and a new hospital to go to. When I do this, I’ll write a letter to the hospital administrator and ask the question…After the events that happened to my family…Would you go to your own hospital?

The reason the heathcare situation is such a mess is because nobody complains! The loss of revenue that they will lose might get their attention to be more efficient.

The definition of confrontation is a hostle or argumentative meeting or situation between opposing parties. It doesn’t have to be that way. You don’t have to go to the extent that I have, but if your needs aren’t met in any business transaction, just change providers or get a different product. No explanation is necessary! You deserve to get the quality of service or product that you pay for. No confrontation, no auguments, no hassle!

Have you had a problem with the heathcare industry? Have you had an unfavorable experience from any other service provider. I’m interested in any thoughts or comments that you have.

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